Imagine, you box up your whole house - furniture removalists Chatswood. moving companies Chatswood. Everything you own except for what can fit in your suitcase. Then the movers show up, load your boxes onto a truck and you never see any of it or them again. AND, it costs you thousands of dollars, or pounds, or euros.
I’ve been blogging here on SMG since 2009 and this is the worst I’ve heard. Michael and June were already living in Australia for a few months, waiting for their past due shipment and not getting any information back from the shipping company. Finally, they called the port in Melbourne and found out that their shipment had arrived weeks ago and was waiting to be claimed.
Literally, like someone had toss all the boxes in the shipping container and called it good. On top of having to pay for the weeks the container was stored at the port, they had to hire movers in Australia to pick up and deliver their shipment from the port to their house.
The worst part was, they had no recourse against the original shipping company that they hired. Could they hire legal counsel? Sure. Could they file a complaint? Sure, and they did. But in the end, nothing really came of any of it. Why? Because it is very hard to seek damages or legally file a complaint against a company that is overseas.
Even if they say they are, and use a lot of jargon and acronyms that you’re not familiar with, it doesn’t mean they are. You need to do your due diligence and be sure that when they come to your house, for your shipping quote, you ask the right questions.
The salesperson that did the quote told us that we “don’t have to worry, they do this ALL the time.” Ok, cool… but I don’t. And, who cares if they do this all the time? We weren’t just paying them a hefty sum of cash, but also entrusting them with pretty much everything thing we owned.
These are the questions I wish we asked when we got our quote. Should have asked. I have another post all about finding a shipping company you can trust with your move to Australia that compliments this nicely. Read that post through and then when you start getting in-house shipping quotes, have the questions below ready to ask (movers Chatswood).
Are there any items that cannot be shipped? This secret here is that there definitely are. Australian Quarantine is very strict and if you ship something that is not allowed in the country or needs to be cleaned, you will be charged for it. Checkout my post on fees and charges you will be responsible for when your shipment arrives in Australia.
What will need to be steam clean? Bikes, golf clubs, gardening stuff? 3. For those moving from the UK ask about taking your fridge, washing machine and clothes dryer? What are the regulations? 4. Is early shipment of goods possible? In particular: kitchen items, beds, and any other items you may need sooner.
How long will it take to get to Australia? 6. Is their price fixed? 7. What isn’t included in their price? Again, checkout that post I mentioned above for common fees not included. 8. What other services do they offer? Do the movers also do all the packing? How do they ship fragile items like TV’s? 9.
What if items are damaged upon arrival? 11. mover Chatswood. What about shipping expensive items or family heirlooms like jewellery? What is the best way to ship these items? 12. How is it all wrapped for shipping? In particular; beds, settees, leather chairs? Do wardrobes and drawers need to be emptied? Or can they be shipped as is? 13.
What measures do they take to protect items such as photographs or larger framed pictures? 15. Does the container arrive on your driveway? Or, are your items packed up on a truck and transported to the container? Will you need to arrange to have street space saved for the movers? 16.
Is storage included? If not, how much will it cost? How long before your container leaves the country? 18. What do you have to do in preparation for the packers? Disassemble furniture, etc? 19. How are boxes labelled up to assist inspectors upon arrival to Australia? If you are taking Christmas decorations ask how to label the box properly so inspectors will allow it into Australia? 20.
What about Government regulations? What will they inspect? Do they go through all the boxes or just certain ones? Like bikes and barbecues. Is the Australian Quarantine fee included? What if they find something with “foreign dirt” on it? How much does it cost to be cleaned? Or will it be destroyed? Do they have an Australian customs guide? Australian Quarantine is no joke and can be expensive if you don’t pack properly.
22. What if items are damaged due to weather or extreme temperatures while being shipped? For example, mould caused by dampness or humidity. 23. What is the cubic size of the container? For more info about container sizes, I have a breakdown of what our shipping quote included that covers the difference between the two container sizes - Chatswood best moving company.
24. How long will it take to transport container to Australia? 25. Can you track your shipment online? If, not how else is the shipment tracked? If you’re moving from the United States, ask if you need an Employer Identification Number (EIN) for tracking. 26. Insurance cost? Replacement or Percentage Cost? What is the percentage cost (usually 3% of the cost of shipping) and what is covered? What percent is the excess? (Generally 1% of the value, whichever is greater) When does the cover start and end? What about damage after the shipment has arrived in Australia? For example, damp, mould, water damage, or vermin? Vermin, what a good word that I don’t often get to use.